At Vinarq Solutions, we value your satisfaction. If you’re not completely happy with your purchase, we’re here to help.
Returns:
- You may return an item within 7 days of purchase if it’s defective, damaged, or incorrect.
- The product must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.
- Certain items, such as software, opened consumables (e.g., toners), and custom orders are non-returnable.
Refunds:
- Once we receive and inspect the returned item, we’ll notify you of the refund status.
- Approved refunds will be processed within 3-5 business days via the original payment method.
Exchanges:
- If you need to exchange a product for the same item, contact us directly via WhatsApp at +254745108788 or email support@vinarq.co.ke
- Contact Us
If you have any questions regarding this Refund and Return Policy, please get in touch with us through:
Phone: 0745 108 788
Email: support@vinarq.co.ke
Address: Bazaar Plaza, Biashara Street, Nairobi CBD, Kenya
Vinarq Solutions is committed to ensuring our clients enjoy quality products and dependable IT services. Your satisfaction is our top priority.