Return & Refund Policy

Clear, transparent 7-day return guidelines and manufacturer warranty fulfillment policies for all computing hardware purchased from Vinarq Solutions in Kenya.

7-Day Return Window Eligible for return or exchange within 7 days

Genuine Brand Warranty Supported by official regional service centers

Fast M-Pesa Refund Disbursed within 1-3 business days

1. Return Window & Eligibility

Vinarq Solutions Limited accepts returns for exchange or refund within 7 calendar days from the date of purchase or courier delivery, subject to the following criteria:

The item must be unused, in its original factory packaging, with all protective foils, power bricks, cables, manuals, and accessories intact.
The original Vinarq Solutions sales invoice or tax receipt must be presented.
The serial number on the product must match our database sales records.

2. Defective Items & Regional Warranty Service

If your product experiences a manufacturing defect:

Within 7 Days: Bring the product to our Revlon Plaza repair center for instant technical evaluation. Confirmed factory defects will be replaced immediately with a new unit or refunded.
Beyond 7 Days: The item is covered by the manufacturer's limited warranty (e.g. 1-Year or 3-Year warranty for HP, Dell, Lenovo, Apple, Canon, Epson). Vinarq Solutions will facilitate warranty submission to authorized brand service centers in Nairobi on your behalf.

3. Non-Returnable Products

The following items cannot be returned or refunded:

Digital software licenses, product keys, and Microsoft Office activations.
Consumable items with opened seals (e.g., printer ink cartridges, toners, thermal paste).
Products exhibiting physical damage, liquid spillage, electrical surge damage, burnt components, or unauthorized third-party repairs.

4. Step-by-Step Return Process

Initiate Return Request Contact our support team at support@vinarq.co.ke or call 0745108788 with your invoice number.

Drop Off or Ship Item Deliver the item to Vinarq Solutions, Revlon Plaza, Biashara Street, Nairobi.

Technical Inspection & Resolution Our hardware technicians conduct a 30-minute evaluation. Upon confirmation of return criteria, a replacement or refund is processed immediately.

Questions About Your Return?

Call our customer care desk at 0745108788 or visit our Revlon Plaza showroom Monday through Saturday.